{"id":12,"date":"2026-04-18T09:21:40","date_gmt":"2026-04-18T09:21:40","guid":{"rendered":"https:\/\/peptidoglow.com\/?page_id=12"},"modified":"2026-04-18T09:22:24","modified_gmt":"2026-04-18T09:22:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/peptidoglow.com\/es\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-8ded4e6 e-flex e-con-boxed e-con e-parent\" data-id=\"8ded4e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fec1313 elementor-widget elementor-widget-wd_text_block\" data-id=\"fec1313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h1 data-section-id=\"tg76f1\" data-start=\"115\" data-end=\"144\">\ud83d\udd04 Refund &amp; Return Policy<\/h1>\n<p data-start=\"146\" data-end=\"354\">At PeptidoGLOW, we are committed to providing high-quality research compounds and ensuring customer satisfaction. Due to the specialized nature of our products, our refund and return policy is outlined below.<\/p>\n<hr data-start=\"356\" data-end=\"359\" \/>\n<h1 data-section-id=\"1i1v95w\" data-start=\"361\" data-end=\"375\">\ud83d\udce6 Returns<\/h1>\n<p data-start=\"377\" data-end=\"474\">All sales are considered final. We do not accept returns on products once they have been shipped.<\/p>\n<p data-start=\"476\" data-end=\"636\">Because our products are intended for laboratory research use only, we cannot guarantee proper handling after delivery, and therefore returns are not permitted.<\/p>\n<h1 data-section-id=\"1qlr7fj\" data-start=\"643\" data-end=\"677\">\u26a0\ufe0f Damaged or Incorrect Orders<\/h1>\n<p data-start=\"679\" data-end=\"796\">If you receive a product that is damaged, defective, or incorrect, please contact us within <strong data-start=\"771\" data-end=\"795\">48 hours of delivery<\/strong>.<\/p>\n<p data-start=\"798\" data-end=\"831\">To process your request, include:<\/p>\n<ul data-start=\"832\" data-end=\"928\">\n<li data-section-id=\"skafw4\" data-start=\"832\" data-end=\"853\">Your order number<\/li>\n<li data-section-id=\"1jab8h3\" data-start=\"854\" data-end=\"882\">Description of the issue<\/li>\n<li data-section-id=\"2y0e69\" data-start=\"883\" data-end=\"928\">Clear photos of the product and packaging<\/li>\n<\/ul>\n<p data-start=\"930\" data-end=\"1006\">Once reviewed, we may offer a replacement or store credit at our discretion.<\/p>\n<h1 data-section-id=\"ukqunp\" data-start=\"1013\" data-end=\"1027\">\ud83d\udcb3 Refunds<\/h1>\n<p data-start=\"1029\" data-end=\"1084\">Refunds are only issued under the following conditions:<\/p>\n<ul data-start=\"1085\" data-end=\"1178\">\n<li data-section-id=\"1sff6vs\" data-start=\"1085\" data-end=\"1123\">Order cancellation before shipment<\/li>\n<li data-section-id=\"kn75gc\" data-start=\"1124\" data-end=\"1178\">Verified damaged or incorrect items (after review)<\/li>\n<\/ul>\n<p data-start=\"1180\" data-end=\"1281\">Approved refunds will be processed back to the original payment method within a reasonable timeframe.<\/p>\n<h1 data-section-id=\"1aopdr7\" data-start=\"1288\" data-end=\"1320\">\ud83d\udeab Non-Refundable Situations<\/h1>\n<p data-start=\"1322\" data-end=\"1385\">We do not offer refunds or replacements in the following cases:<\/p>\n<ul data-start=\"1386\" data-end=\"1560\">\n<li data-section-id=\"2ifump\" data-start=\"1386\" data-end=\"1427\">Incorrect use or handling of products<\/li>\n<li data-section-id=\"17l769e\" data-start=\"1428\" data-end=\"1473\">Failure to follow research-use guidelines<\/li>\n<li data-section-id=\"w8ovx5\" data-start=\"1474\" data-end=\"1526\">Requests made after the 48-hour reporting window<\/li>\n<li data-section-id=\"11bmbbx\" data-start=\"1527\" data-end=\"1560\">Change of mind after shipment<\/li>\n<\/ul>\n<h1 data-section-id=\"g075w5\" data-start=\"1567\" data-end=\"1593\">\ud83d\udcc4 Order Cancellations<\/h1>\n<p data-start=\"1595\" data-end=\"1725\">Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.<\/p>\n<h1 data-section-id=\"w036k1\" data-start=\"1732\" data-end=\"1749\">\ud83d\udcec Contact Us<\/h1>\n<p data-start=\"1751\" data-end=\"1826\">For any refund or order-related inquiries, please contact our support team:<\/p>\n<p data-start=\"1828\" data-end=\"1856\">\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1831\" data-end=\"1854\">support@peptidoglow.com<\/a><\/p>\n<h1 data-section-id=\"fx1qet\" data-start=\"1863\" data-end=\"1886\">\u26a0\ufe0f Important Notice<\/h1>\n<p data-start=\"1888\" data-end=\"2037\">All products sold by PeptidoGLOW are intended strictly for laboratory research use only and are not for human consumption, medical use, or treatment.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd04 Refund &amp; Return Policy At PeptidoGLOW, we are committed to providing high-quality research compounds and ensuring customer satisfaction. Due<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/peptidoglow.com\/es\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peptidoglow.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peptidoglow.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peptidoglow.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/peptidoglow.com\/es\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":4,"href":"https:\/\/peptidoglow.com\/es\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":8815,"href":"https:\/\/peptidoglow.com\/es\/wp-json\/wp\/v2\/pages\/12\/revisions\/8815"}],"wp:attachment":[{"href":"https:\/\/peptidoglow.com\/es\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}