🔄 Refund & Return Policy

At PeptidoGLOW, we are committed to providing high-quality research compounds and ensuring customer satisfaction. Due to the specialized nature of our products, our refund and return policy is outlined below.


📦 Returns

All sales are considered final. We do not accept returns on products once they have been shipped.

Because our products are intended for laboratory research use only, we cannot guarantee proper handling after delivery, and therefore returns are not permitted.

⚠️ Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your request, include:

  • Your order number
  • Description of the issue
  • Clear photos of the product and packaging

Once reviewed, we may offer a replacement or store credit at our discretion.

💳 Refunds

Refunds are only issued under the following conditions:

  • Order cancellation before shipment
  • Verified damaged or incorrect items (after review)

Approved refunds will be processed back to the original payment method within a reasonable timeframe.

🚫 Non-Refundable Situations

We do not offer refunds or replacements in the following cases:

  • Incorrect use or handling of products
  • Failure to follow research-use guidelines
  • Requests made after the 48-hour reporting window
  • Change of mind after shipment

📄 Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.

📬 Contact Us

For any refund or order-related inquiries, please contact our support team:

📧 support@peptidoglow.com

⚠️ Important Notice

All products sold by PeptidoGLOW are intended strictly for laboratory research use only and are not for human consumption, medical use, or treatment.